Brief Job Description: Senior Thermal Customer Engineer: • Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) • Respond in a professional manner to all assigned service calls while on duty. • Perform all work in a safe manner and in accordance with established company safety policy. • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. • Keep scheduling team informed of changes to your schedule and the status of all open jobs. • Maintain the accuracy of the customer listing by reporting errors with the site change form. • Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. • Create reports using FieldDB system and ensure regular synchronization. • Report sales or service leads to the proper department via the correct process. • Support company vision and management decisions. • Use email and other Office based programs to maintain/enhance communications processes. • Ensure that all Vertiv processes are followed. • Keep company vehicle clean and properly maintained. • Protect all tooling and company property issued. • Work as part of the service team and support business needs. • Take an active role in the callout rota. Qualifications: Required/ Minimum Qualifications: • NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. • City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Additional / Preferred Qualifications: • Excellent computer skills. • Previous environmental service experience. • Excellent customer service skills. • Self-starter, ability to plan, organize and manage time effectively. • Clean valid driving license. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) • None Time Travel Needed: • 90%