POSITION SUMMARY • The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. • The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making. RESPONSIBILITIES • Process Breadth: • Orients quickly in unfamiliar processes • Calibrates learning depth to the problem • Knows when to lean on SMEs vs. invest in going deeper • Exposure to 2+ process areas • Project Ownership: • End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects • Significant contributor on medium projects • Lead value stream and process mapping workshops • Prepare flowcharts and reporting packages • Perform root cause analysis • Identify AI and automation opportunities • Stakeholder Management: • Comfortable with L2-sponsored stakeholders • Can facilitate cross-functional working sessions independently • Partner with IT for system and tool implementations • Partner with business leaders on policies and procedures • Liaise with Learning and Development • Plans change management communications • Executes training • Problem Complexity: • Moderately complex • Multi-variable problems • Identifies root cause and structures solutions independently • People & Team Impact: • Holds team to commitments • Demonstrates Vertiv Behaviors • Tools & Methods: • Selects appropriate CI methods for context • Leverages data tools to support decision-making • Utilize VOS governance to plan, facilitate, and manage BPI initiatives • Create and maintain projects in ServiceNow QUALIFICATIONS • Education: • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline. • Intermediate knowledge in all areas of project planning, development, management, and implementation. • Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus. • Work Experience: • 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services. • Experience in an international and culturally diverse organization. • Communication Skills: • Strong written and verbal communication skills in English; other languages are a plus. • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions. • Analytical Skills: • Ability to analyze data, make informed decisions, and solve complex problems. • Good attention to detail. • Technical Skills: • Intermediate experience with ERP financial applications (Oracle preferred). • Proficient in Microsoft Office Suite. • Project management experience and familiarity with Agile process improvement. PHYSICAL & ENVIRONMENTAL DEMANDS • No special physical requirements. TRAVEL REQUIREMENTS • 10% travel required.