Oversee the implementation of laundry standards and procedures. • Recommended changes to these standards and training needs on an ongoing basis. • Maintain a current and thorough knowledge of all laundry systems. • Open and close the shift and ensure effective shift hand over. • Distribution and collection of keys. • Management of all incoming and outgoing calls to Laundry Department. • Solve employee grievances. • Direct task allocations and change according to volume and peak periods. • Perform quality inspections. • Priorities VIP or difficult guests. • Liaise with Housekeeping for guest and hotel requirements. • Ensure laundry valet is processed and delivered in a timely manner. • Co-ordinate special projects (e.g. equipment routine service; stock inventories). • Manage all special requests made by guests. • Ensure consistency within the department. • Ensure you have complete knowledge of room types, layouts and facilities and the location of these. • Supervise laundry storage areas. • Maintain adequate stock levels. • Complete stock takes as required. • Maintain stock levels. • Conducts shift briefings to ensure hotel activities and operational requirements are known. • Proper deployment of manpower in respective areas. • Plan production schedule. • Ensure timely procurement of materials