Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotel team, that’s exactly what you’ll do every time you come to work! As an In-Room Dining Order Taker, you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Team Member Benefits When you join our team, you’ll enjoy a comprehensive benefits package, including: Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana Dental & Voluntary Insurance – SunLife Flexible Spending Account (FSA) – Through WEX 401(k) Retirement Plan – Fidelity, with up to 5% employer match Employee Assistance Program (EAP) – ComPsych Free Team Member Meals Discounted Parking Property Discounts – Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program EF Corporate Learning / Language Courses Medical/Dental coverage begins on the first of the month following 60 days of employment 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled. Here's what you'll do during a typical day: • Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special • Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner • Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key! • Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence • Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions • Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.