General Responsibilities: Personal Bankers build and enhance new and existing customer relationships by selling retail banking products and services, making internal referrals, and making consumer loans. Essential Duties • Sell retail banking products and services to customers and prospects; including proactively cross selling bank products and services such as credit cards, Certificates of Deposit, online banking, bill pay, mobile banking, e-statements, etc. • Establish deposit accounts for consumers and businesses. • Provide referrals to internal bank partners including insurance, commercial, investments, mortgage, small business, and agriculture. • Provide customer contact for consumer loans including auto and personal loans; collect customer information, underwrite loan request, get loan officer approval as needed, input basic customer information into compliance software, and close loan with customer. • Comply with the S.A.F.E. Mortgage Licensing Act and all related residential real estate mortgage regulations. • Provide customer contact for residential real estate, complete application, input application information into web application, print application, and collect income verification documents. May close loan with customer as requested. • Provide exemplary customer service including problem resolution and account follow up. Other Duties • Serve as a member of the retail management team. • Provide teller line support as needed including managing lobby guests. • Oversee customer safe deposit box access as necessary. • Maintain thorough and up-to-date product knowledge including competitor offerings. • Provide educational outreach on bank products to community and businesses. • Participate in community events and organizations as directed. • Perform other duties as assigned. Overall Accountabilities • Accuracy of work. • Work cooperatively with co-workers. • Deliver positive customer service. • Maintain confidentiality and security of records and information. • Follow all policies and procedures. Working Relationships • Works directly with Market President and Vice President Retail as appropriate. • Works collaboratively with Credit Department, Branch Managers, and Lead Tellers. • Works cooperatively with all staff, community members, bank partners, and vendors. Desired Qualifications: • High School diploma or equivalent required; bachelor's degree preferred. • Retail banking experience preferred. • Spanish language skills highly desirable. • Demonstrated computer skills with Microsoft products required; banking software knowledge preferred. • Demonstrated interpersonal, written and verbal communication skills, and organizational skills required. Job Specifications: • Must be able to remain in a stationary position sitting 90% of work day. • Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer. • Constantly communicates with customers in person, via telephone, and by email. Must be able to exchange accurate information in these situations. • Constantly inspects documents for accuracy. Salary & Benefits Salary Range • $42,000-$60,000 annually, commensurate with experience, with performance bonus Benefits • Health, dental, and vision insurance • Group life insurance • Short and Long-Term Disability Insurance • Additional optional insurance products available • Annual Service Bonus • Potential Annual Bank Performance Bonus • Banking Service Benefits • 401K and Employee Stock Ownership Program (ESOP) • Paid vacation, sick, and holiday time