11301 Core Responsibilities: • Regular reviews of current processes and ensure better control • Manage portfolio in the assigned region on various parameters and ensure unit as objective is uncompromised • Build and develop measurement standards to monitor performance of the collections & tele caliing team • Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket/location • Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house& external legal team/advocates. • Support to implement best collection strategies with coordination of stakeholders of operations, Sales IT department. • Empanel and retain right vendor / Agency. • Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Graduate : Yes Masters/Postgraduate: Optional