11594 Key Objectives : Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Responsibility : • Ensure amounts collected from the customer are deposited in the branch within the specified timeline • Ensure feedback from collection activity is properly updated in Collection System • Adherence to Code of Conduct always • Timely reporting of service issues to the supervisor • Follow all related procedures/documentation wherever applicable • Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc. • Closure of all customer escalations within applicable TAT • Maintenance and timely update of the legal MIS • Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region. • Timely implementation of legal tools • Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes • Ensure that all the accounts are managed in a manner so that: • Defined timelines are met • Appropriate approvals are in place • Continuous feedback given to the local Credit team • Maintain relations with the law enforcement agencies for effective recovery of dues • Ensure documentation of Foreclosure files as per checklist • Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations. • Maintain stock of property as per applicable processes • Maintain periodic Asset verifications reports. • Ensure timely update of records for accountholder's change of contact details • Achieve targeted results through interface with internal as well as external stakeholders • Conduct periodic Collection Agency Audit • Exercise adequate control over Agency performance in terms of • Recruitment & training of field collectors • Managing agency and field collector productivity Qualification - Post Graduate/Graduate in any discipline