• Active engagement with sales team to resolve day to day hurdles related to product and processes • Co-ordinating with various function like IT, Sales, Credit and Operations team to resolve query on time and provide adhoc support where so ever required. • Identify the product gap, conduct research on the product development, test the viability of the product and process, communicate the new launch of product and processes. • Ensure adequate training interventions on systems and processes while monitoring progress and publishing figures • Drive employee contests and incentives so as to increase motivation and productivity levels of employees. • Drive the sale of supplementary products such as insurance, etc so as to as to secure the portfolio and increase the fee income; including designing and conducting sales contests and running marketing campaigns • Identify training needs of the team and ensure that all the employees across the regions are trained on products and processes. • Identifying and providing inputs for building technology roadmap for microfinance business Provide adhoc marketing support in raising requests from teams and providing collaterals. • At least 3 years in managing product and systems. Same domain experience will be plus point. • Experience of working on Br Net system would be preferred. Key Skills • Good acumen of technology and IT platforms (LOS/LMS) • Query management and tracking • Effective communication Post Graduate/ Graduate in any discipline