Associate - Customer Relationship Management - MFB - Mumbai - Lodha (I-Think Techno Campus) - J Grades
Tata Capital · tatacapital.com
MumbaiOn-siteEntry level
The job in short
Customer relationship management associate for a microfinance bank handling queries, complaints, call centre and campaigns.
Details
- Found
- 27 d ago · posted 2022-10-18
- Location as listed
- Mumbai, Maharashtra, India
- Role
- Customer Service Representative
- Source
- The company’s own careers site
Full description
1. Assist in Query, Request, Complaint management activities
2. Assist in call center management activities
3. Cross business coordination and tracking for timely closure of leads and cases
4. Assistance in running various campaigns Eg: pre-approved loans etc.
5. Preparing various daily / weekly MIS for analysis and process improvement
6. Assist in cross sell activities
Graduate in any discipline
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