Own day to day Microfinance Physical File Management process • Ensure files are tracked from inward to storage • Files are quality checked as per checklist • Documents are scanned and images stored in system • Manage outsourced partner • Ensure agreed processing TAT is achieved • Reporting - Publish daily reports and trackers • Daily review Operational scorecards to determine RCA and resolve • Collaborate with Business to ensure agreed FTR (First Time Right) target is achieved • Ensure Nil critical and repeated audit observations as well as nil open customer complaints beyond defined timelines Team & Stakeholder Management • First point of contact for Business and Outsourced vendor • Interview, hire, train, coach, evaluate and redirect team members for optimal performance Project Management • Identify and run all projects related to Microfinance Operations. • Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT Qualification and Educational Requirements • Minimum graduate. MBA preferred PREFERRED SKILLS • Asset Operations Experience 4 to 6 years, Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.