JD – IT Business Vertical: CFAB & HFL Department: IT Designation: As per HR Grade Line of Business: Retail, Home and Rural business Key Objective of the Job: - • Manage the user access and control function for the entire group’s organization (Based on the Segregation of Duties rule book and framework that has been defined for the organization) • Ensure timely access provision to users • Manage the production support for multiple applications / solutions • Coordinate with technology partners for defect resolution • Level1, Level 2 support to branches and simulating defects • Manage frontline resources to support users at branches and offices • Branch support – address IT related issues at branches and ensure satisfaction of users • Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards Major Deliverables: - • Ensuring SLAs are maintained and improved • Ensuring uptime of application Educational Qualification: Any Graduate: - • Graduate or IT engineers with specialized courses in Technology Specialized job competencies: - • Good communication skills • People management skills • Knowledge of ITIL framework and practices • An aptitude to learn new areas and adapt them to the needs of the organization • Ability to address and resolve user related IT issues – hands on capabilities Other desired attributes: • Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs Location: Mumbai / Thane