WSP is currently initiating the search for a Traffic Management Center Technician I This position will work out of our Memphis, TN office and will cover night and weekend shifts. Both full-time and part-time positions are available. This Opportunity Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. Your Impact • Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs. • Traffic Incident Management • Coordination of responses for roadway concerns • Database entry for all activities related to incidents, special events, roadway concerns, and call logs. • Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems. • Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices. • Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset. • Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions. • Respond to inquiries about TMC/ITS operations as directed by the State. • Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports. • Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures • Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies Who You Are Required Qualifications • High School diploma • 0-2 years of experience with a TMC type facility and/or traffic management • Strong oral and written communication • Computer/Software – including MS Office applications, spreadsheets and databases • Analytical and organizational skills • Capable of working well with co-workers and TDOT staff • Must have the ability to use digital roadway maps and have a working knowledge of roadway elements • All candidates must successfully pass a Criminal History Background Check. #LI-MC1