Key Responsibilities Jira Cloud Administration & Development • Administer Jira Cloud projects, users, groups, roles, and permissions. • Configure workflows, issue types, custom fields, screens, schemes, and project settings. • Create and manage JQL filters, dashboards, reports, and automation. • Develop Jira customizations using ScriptRunner for Jira Cloud where required. • Work with Jira REST APIs, webhooks, and integrations. • Troubleshoot Jira configuration, automation, and integration issues. • Provide L2/L3 technical support for Jira Cloud. • Support Jira Data Center to Cloud migration activities. • Perform regular Jira administration, housekeeping, and platform improvements. Confluence Cloud Administration & Development • Administer Confluence Cloud spaces, users, groups, and permissions. • Create and manage spaces, pages, templates, page layouts, and permissions. • Configure and maintain Confluence Cloud settings and user access. • Support Confluence migrations and space-level migration activities. • Develop solutions to improve Confluence usability and content management. • Troubleshoot access, permission, and integration-related issues. • Provide L2/L3 technical support for Confluence Cloud. • Perform regular administration and housekeeping activities. Integrations & Automation • Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications. • Work with REST APIs, webhooks, authentication, and JSON. • Configure Jira and Confluence automation based on business requirements. • Troubleshoot integration failures and coordinate with vendors/Atlassian Support when required. Required Skills • Strong hands-on experience with Jira Cloud and Confluence Cloud administration. • Good knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation. • Good knowledge of Confluence spaces, permissions, templates, and page management. • Experience with Jira REST API and webhooks. • Experience with ScriptRunner for Jira Cloud is preferred. • Knowledge of JSON, APIs, authentication, and integrations. • Experience with Jira/Confluence Cloud migration. • Strong troubleshooting and problem-solving skills. • Experience providing L2/L3 technical support. Experience • 5+ years of experience in Jira and Confluence administration/development. • Strong hands-on experience with Jira Cloud and Confluence Cloud. • Experience supporting enterprise environments and production systems. • Good experience working directly with business teams and customers. Key Competencies • Strong ownership and problem-solving skills. • Good communication and stakeholder management. • Ability to handle multiple support and enhancement activities. • Ability to work independently and collaboratively. • Strong analytical and troubleshooting skills. • Good documentation and knowledge-sharing skills.