Role Purpose • Act as the senior technical subject matter expert for UKG and translate HR requirements into secure, scalable solutions. • Provide hands-on technical expertise across UKG configuration, integrations, reporting, security, testing, releases, and production support. • Partner with HR, Payroll, IT, Security, business stakeholders, UKG, and implementation vendors to support a reliable HR technology platform. Key Responsibilities UKG Platform Leadership • Serve as the technical SME for UKG solutions and provide guidance on platform capabilities, technical standards, and solution design. • Configure, maintain, and optimize UKG modules, business processes, workflows, security roles, permissions, and user access. • Plan and support enhancements, releases, patches, upgrades, and technical regression activities. • Maintain technical design documents, configuration records, operational procedures, and support knowledge. Integrations and Technical Architecture • Design, develop, and support integrations between UKG and payroll, identity and access management, finance, service management, benefits, recruiting, learning, and other enterprise platforms. • Use APIs, secure file transfer, middleware, and approved integration patterns to enable reliable data exchange. • Troubleshoot integration failures, perform root cause analysis, and implement preventive controls and monitoring. • Maintain interface inventory, specifications, schedules, dependencies, ownership, and support documentation. Reporting and Analytics • Develop and maintain operational reports, dashboards, extracts, and data feeds for HR and leadership stakeholders. • Support workforce metrics and collaborate with enterprise BI teams on governed reporting and analytics solutions. • Ensure report logic, access, and distribution align with data security and privacy requirements. Technical Testing and Release Support • Provide technical input for UKG enhancements and releases, including solution design, configuration, testing, deployment support, and stabilization. • Develop technical test scenarios, configuration validation steps, release checklists, and support documentation. • Support system integration testing, user acceptance testing, defect triage, technical validation, and production deployment activities. • Work collaboratively with UKG, implementation partners, and internal teams to resolve technical issues and maintain solution quality. Production Support and Governance • Provide senior-level L2/L3 support for incidents, service requests, problems, and approved enhancements. • Promote platform governance, configuration discipline, secure access, audit readiness, and change control. • Drive root cause analysis, continuous improvement, knowledge transfer, and transition to business-as-usual support. • Protect sensitive HR data and ensure technical activities follow organizational security, privacy, and compliance requirements. Required Qualifications Area Requirement Education Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline. Overall Experience 8+ years of experience in HR technology, enterprise applications, system integration, or related areas. UKG Experience 5+ years of hands-on experience with UKG solutions, preferably UKG Pro and/or UKG Workforce Management. Technical Experience Demonstrated hands-on experience with UKG configuration, integrations, reporting, security, testing, releases, and production support. Core Technical Skills • UKG configuration and administration • UKG Pro Modules (People Center, Document Manager, People Assist, Compensation, Performance & Coaching, Talent Acquisition) • HR business processes and workflows • UKG integration tools, APIs, and technical troubleshooting • APIs, SFTP, middleware, and integration monitoring • SQL and relational database concepts • Role-based security and access management • Reporting, extracts, dashboards, and analytics • Testing, release management, and production support Leadership and Behavioral Competencies • Strong stakeholder management and the ability to communicate technical subjects clearly to HR and business audiences. • Ability to contribute to technical workshops, design reviews, troubleshooting discussions, and solution decisions. • Strong analytical, troubleshooting, and problem-solving skills with attention to data quality and controls. • Ability to manage multiple technical priorities and support commitments in a fast-paced environment. • Collaborative approach with global HR, Payroll, IT, Security, vendors, and implementation partners. • Commitment to documentation, knowledge sharing, mentoring, and continuous improvement. Key Deliverables • Configuration and technical documentation • Stable integrations, interface monitoring, and support documentation • Reliable reports, dashboards, extracts, and governed data feeds • Technical test assets, defect resolution support, and release readiness • Knowledge transfer, operational procedures, and sustainable production support Nice to Have • UKG certification. • Experience in Oracle HCM • Experience with ServiceNow and enterprise service management integrations. • Experience with Microsoft Fabric, Power BI, or enterprise reporting platforms. • Experience supporting global HR transformations and multi-country HR operations.