https://www.wayne-dalton.com/ Essential Duties and Responsibilities • Manage medium to large residential dealer accounts (80K a year and up) • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. • Perform order entry at both sales invoicing level and request for products from supply plants. • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution. • Monitor completion of daily customer LTL shipments including UPS.but not limited to. • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. • Provide technical assistance for dealers. • Assists architects as required. • Other duties as assigned Skills/Experience Requirements • 3-5 years Customer Service experience, door industry preferred • Detail oriented and have the ability to find solutions to problems • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. • Math skills required. • Willingness to learn product and processes.