Duties of Position: • Answer student questions through email using our Salesforce system • Use a script to complete high volume calling campaigns • Analyze reports and data entry • Help staff campus events • Answer phone calls from students as needed • Assist OSFA staff with projects • General office duties include copying, filing, document intake and scanning • Other duties as assigned Education Requirements: In order to apply for this position, you must be a current Harper College student, enrolled in at least six credits per semester (three credits for Summer), and be in good academic standing. Experience Requirements: • Detail oriented and organized • Able to meet deadlines • Fast learner • Reliable • Strong communication and phone skills • Microsoft Word and Excel skills a plus Schedule Information: OSFA will work together with the student aide to determine a weekly schedule based on student's availability. Students cannot work during scheduled class time. Flexible schedule but must have availability to work during our regular open hours of Monday-Friday 8am-4:30pm. Maximum of 20 hours per week. Maximum hours per week: 20