The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington State covering the following counties: Whatcom, Skagit, and Snohomish. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers. Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay. BENEFITS: • Medical, Dental, Vision, and Prescription Insurance • Health Savings Account • 401k/Roth Retirement Savings Plan with Company Match • Participation in Annual Profit-Sharing Plan • Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave) • Gym Membership Reimbursement Program • Family Scholarship Program • Employee Assistance Program • Virtual Mental Health & Tele Medicine Benefit • Company Paid Life Insurance & Disability Benefits • Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision) • Company Paid Disability Benefits Modern Machinery is an Equal Opportunity Employer • Demonstrate Modern Machinery’s core values and promote the mission and vision of the company. • Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals. • Effectively communicate with and establish relationships with assigned customers. • Develop sales forecasts and business plans for each customer. • Utilize the company’s CRM system to track and maintain customer records. • Promote growth and increase sales activity for parts and service. • Identify new or additional opportunities for aftermarket sales. • Sell service programs. • Perform and coordinate market and opinion surveys. • Provide customers with quotes related to product support. • Perform machine inspections and evaluations. • Communicate the progress of repair(s) to customer’s equipment in the shop. • Assist in successfully negotiating and settling customer product support disputes. • Execute on short and long-term goals through good management and planning. The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice. Job Requirements/Skills: • Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers. • Provide exceptional customer service. • Ability to take the initiative to accomplish work with little supervision. • Good verbal and written communication skills. • Ability to exercise integrity, confidentiality, and discretion. • Effectively manage relationships both internally and externally. • Excellent time management and organizational skills. • Capable of working with all levels of the organization. • Teamwork: cooperate and support others within the Modern Machinery organization. Education/Experience: • High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience. • Requires a valid driver’s license and the ability to maintain an insurable driving record. • Proficient in Microsoft Office products (Outlook, Word, and Excel). Nature and Scope of Job: • Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.