Customer Support - • Prepare the spare parts quotation • Handle customer inquiries related to spare parts via phone/email. • Technical clarification regarding spares parts/recommended spare parts list. • Processing of complaints regarding spare parts orders. • Identify customer requirements by interpreting equipment details, part number via manual page. Dealer Support – • Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule. • Technical supports to the dealers. • Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution. • Prepare periodic reports on dealer performance, order trends and sales targets. Back Support – • Working on Backlog on weekly basis. • Warranty Registration in GWX Portal. • Forecast demand for spare parts based on historical data. • Maintaining Crane Care Inventory and safety stock. • Part Extension within intercompany or locally. • Sales Report, Revenue, and Profit margins on Weekly basis. • Coordinate with external teams for procurement, delivery schedules & Pricing. Service Support – • Arranging the Warranty Parts on emergency. • Support to Service team members. • Collaborate with service and maintenance team to identify required parts.