Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction. • Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones. • Creates and verifies full patient registration upon patient arrival. • Communicates with Benefit Coordinators if new insurance is obtained. • Communicates with providers as needed regarding patient's arrival, needs or requests. • Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers. • Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary. • Schedules patient appointments and follows up on missed appointments by telephone or mail. • Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times. • Performs all other duties as assigned. • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way. • Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. • Proficient computer skills using Microsoft Office and database programs. • Excellent communication skills, verbal and written. EDUCATION: High school diploma or GED is required. EXPERIENCE: Two (2) years of related experience is required.