Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support. • Leads and coordinates access center staff; works, monitors and reports on all work queues in Epic for clinical enterprise. • Calls and schedules referred, bumped and pending patients into necessary clinics/specialties. • Verifies all elements of registration and insurance information for established patients at each point of patient contact, updating when necessary; reviews patient's insurance coverage and requested services, notifies patient of required service authorization or referral, and explains the patient role in the referral process. • Schedules appointments in computer system following procedures; completes all necessary fields including but not limited to: appointment notes (complete reason for visit), referral source, Primary Care provider, preferred language; assigns correct coverage and guarantor. • Reviews copay amount (specific for scheduled service) and any outstanding balance with patient. • Answers questions from access center staff. • Performs all other duties as assigned. • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. • Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. • Proficient computer skills using Microsoft Office and database programs. • Excellent verbal, written and interpersonal communication skills. • Ability to prioritize messages based on urgency. EDUCATION: High school diploma or GED is required. EXPEREINCE: Five (5) years of related experience is required. Clinical experience is preferred.