Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. • Verifies and/or obtains all benefits insurance information for patients. • Obtains authorizations and referrals. • Assists in the collection of copays and existing balances due; assists with financial counseling as needed. • Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues. • Handles and answers all phone calls and transfers calls to the appropriate departments as needed. • Manages patient appointments according to the physician's schedules and/or protocols. • Performs all other duties as assigned. • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. • Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. • Proficient computer skills using Microsoft Office and database programs. • Excellent verbal, written and interpersonal communication skills. This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.