Overview: This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support IS Responsibilities: • Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime • Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration • Administer AWS/Azure infrastructure, networking, and security • Implement high availability, disaster recovery, and performance optimization • Execute safe deployments and upgrades with proper validation and rollback plans • Manage monitoring, alerting, logging, and KPI reporting to improve MTTR • Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs) • Own backup strategy, DR readiness, and testing • Maintain security controls and support ISO 27001:2022 compliance • Maintain documentation and support 24/7 operations, including on-call rotations Qualifications: Must-have • 4–7+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support • Engineering degree in Computer Science / IT (or a related field) • Hybrid infrastructure experience (cloud + on-prem, AWS/Azure) • Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP • Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge • Hands-on experience with Microsoft SQL Server (backup, restore, maintenance) • Strong troubleshooting, communication, and monitoring/logging tool experience • Knowledge of cybersecurity principles and best practices for securing real-time systems. Nice-to-have • ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk • Cloud/infrastructure certifications (AWS/Azure, etc.) #LI-MD1