Responsible for the management and coordination of departmental activities. Main workflow and operations which ensures prompt and accurate collection of patient demographic and Insurance information. Ensures excellent customer service, efficient patient flow, effective communication with patients, physicians and other hospital departments. The primary goals are Patient, Customer, Physician satisfaction and accurate billing practices. This job requires the Manager of Patient Access in the Emergency Department to be on call 24/7. Work requires the knowledge of theories, principals, and concepts normally acquired through completion of a Bachelor's degree in Health Care Management or closely related field and three to five years of previous work related experience, plus three to six months of on-the-job training. National Association of Healthcare Access Management certification preferred. Work requires analytical ability to collect information from diverse sources and apply professional principles in performing various analyses, and summarize the information and data in order to solve problems.