Summary: The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking. The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards. Duties and Responsibilities: • Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components. • Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers. • Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments. • Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems. • Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards. • Support provisioning and management of virtual machines, storage resources, and cluster configurations. • Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks. • Support and troubleshoot infrastructure components including compute, storage, and network layers. • Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded. • Assist with OS installations, system builds, and server provisioning activities. • Support license management tracking and validation for infrastructure platforms and software. • Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks. • Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution. • Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health. • Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting. • Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads. • Follow operational runbooks for incident response, change implementation, and maintenance activities. • Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics. • Maintain system documentation, runbooks, and inventory records. • Participate in 24x7 on-call rotation, providing after-hours support for infrastructure incidents. • Perform other duties as assigned. Skills and Competencies: • Foundational knowledge of hyperconverged infrastructure (HCI) concepts (compute + storage + networking stack). • Working knowledge of VMware virtualization platforms (ESXi, vCenter). • Basic understanding of server hardware, compute nodes, and storage integration within HCI environments. • Familiarity with Layer 2 networking concepts, including VLANs and basic switching. • Exposure to infrastructure services such as DNS, VIPs, and load balancing. • Understanding of infrastructure lifecycle management (patching, upgrades, firmware updates). • Basic understanding of infrastructure monitoring and observability tools. • Exposure to automation and scripting (PowerShell, Python, or similar) is a plus. • Strong troubleshooting and problem-solving skills in a production support environment. • Ability to follow standard operating procedures and execute tasks with discipline. • Strong attention to detail and ownership in execution of operational tasks. • Ability to collaborate across infrastructure, network, and application teams. • Willingness to learn and grow into deeper infrastructure engineering responsibilities. • Dell VxRails, or HPe dHCI experience. Minimum Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. • 2 to 5+ years of experience in infrastructure operations, system administration, or data center support roles. • Hands-on experience with virtualization platforms (VMware preferred). • Exposure to enterprise infrastructure environments (compute, storage, or networking). Preferred Qualifications: • Exposure to hyperconverged infrastructure platforms (Nutanix, VMware vSAN, or similar). • Experience with server provisioning, OS installation, and lifecycle management. • Familiarity with VLANs, DNS, and basic networking concepts. • Exposure to monitoring, observability, or infrastructure tools. • Basic automation or scripting experience. • Familiarity with ITIL processes (incident, change, problem management). Required Licensing or Certifications: • HPe or Dell/EMC certifications • Cloud certifications • HCI certifications Working Conditions: • May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events. • Participation in a rotating 24x7 on‑call support model is required. • If applicable, list the travel requirements for the job. • Hybrid work 4:1, 1 day WFH. Travel: Light travel, 10%