What You'll Do: The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. • Follow and complete required processes of wired/wireless technology and connection procedures. • Test and validate system signals/communication with central monitoring to properly establish service. • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. What You'll Need: • High School degree or the equivalent • Valid driver's license • Service experience • Technical aptitude • Strong verbal communication • Customer focused and customer driven mindset • Thrive in the face of uncertainty The Perks: • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, Vision, 401(k) with employer matching • Paid vacation time (We all need to recharge) • Tuition reimbursement, employee referral bonuses • A culture of coaching, development and career growth opportunities