• The Salesforce Documentation Specialist / Senior Business Analyst will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality. This role requires strong communication skills, hands-on Salesforce experience, and the ability to work independently while organizing complex information into clear, consistent, and user-friendly documentation. • Key Responsibilities • Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality. • Update documentation using established templates, standards, and formatting guidelines. • Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities. • Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders. • Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements. • Organize and maintain documentation within Confluence or similar knowledge management tools. • Work independently to manage assigned documentation tasks, track progress, and meet agreed timelines. • Required Skills and Experience • Leverage AI tools to assist with effort (must) • Excellent written and verbal communication skills, with the ability to translate technical information into clear business-facing documentation.