As Junior Engagement Manager – Ind, the person will perform the following roles: Responsibilities: • Manage key accounts portfolio. • Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets. • Establish strong, long-term client relationships. • Communicate with major clients on a regular basis and respond to specific queries. • Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment • Suggest solutions/Photon services to meet client needs. • Handle complaints and problems in a timely and effective manner. • Act as the liaison between key customers and internal teams. • Identify and approach new potential strategic customers. • Monitor sales performance metrics. • Prepare monthly, quarterly and annual reports and forecasts. • Update CRM and provide accurate revenue forecasts to the exec team. • Working with Finance team for billing and invoicing. • Work with internal recruitment team to hire and fill the roles within engagement. Key requirements: To be successful as a Junior Customer Success Manager, candidates should possess: • 2+ years of experience in IT services in client partner, account management and business development roles • A bachelor’s degree in business, communications, or a related field. • Excellent hands on experience in MS tools. • Strong interpersonal and communication skills. • Experience in customer service or a similar role, preferably in a technology-related environment. • Proficiency in using customer relationship management (CRM) software. • The ability to work well both independently and as part of a team