Full time (40 hours weekly) Monday-Friday dayshift, with occasional evenings General Summary Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties. Duties and Responsibilities Essential Functions: • Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits. • Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable. • Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems. • Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. • Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested. • Reviews and completes pre-arrival, in-basket messages and other work queues as assigned. • Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc. • Researches billing questions and problems for patients with billing service. • Actively supports process flow improvement and provides constructive feedback to Supervisor. • Assists with service recovery. • Must have the ability to travel and work at other medical practices as needed. Common Expectations: • Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls. • Prepares and maintains records of patient charges. • Maintains department records, reports and files. • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. • Participates in educational programs and in-service meetings. • Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation. • Proactively approach and greet all guests with a warm and personal greeting. Qualifications Minimum Education: • High School Diploma or GED Required • Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred Work Experience: • Less than 1 year 3 - 6 months front desk or physician office experience Required Courses and Training: • Customer Service and Safety Reporting Training within 90 days Required and • Introduction to Medical terminology within 180 days Required and • Insurance and Compliance Training within 1 year Required Knowledge, Skills, and Abilities: • Excellent communication and interpersonal skills. • Knowledge of medical office operations to include reception, billing and insurance and general office skills. • Computer skills. Benefits Offered: • Comprehensive health benefits • Retirement savings plan • Paid time off (PTO) • Education assistance • Financial education and support, including DailyPay • Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)