York Behavioral Health Crisis Walk In Center Full-time, Days 4 - 10 hour shifts 7 AM - 5 PM Holidays/weekends included 80 hrs/2 weeks General Summary Contributes in a peer support capacity to facilitate recovery and enhance wellness by sharing his/her personal/practical experience and first-hand knowledge to the team and clients. Provides expertise about the recovery process, symptom management, and the persistence required by patients to have a satisfying life. Serves as a role model for recovery for both staff and peers and partners with peers in developing recovery tools and building support networks. Duties and Responsibilities Essential Functions: • Completes WellSpan specific trainings as assigned. • Completes First Aid and Basic Life Skills training. • Completes a 75-hour approved Peer Specialist training within 8 weeks of hire date. • Completes program specific orientation which includes but is not limited to; learning EHR Epic system, building IRP’s, learning different documentation required for Peer Support services, learning workflows and other job-related processes. • Develops a schedule that consists of meeting and supporting Peers and includes supervision and team meetings as scheduled. • Completes no less than 10 shadowing hours with a current Certified Peer Specialist. • Completes no less than 8 billable shadowing hours with a Lead Certified Peer Specialist. • Completes and passes the required PCB exam for a Certified Peer Specialist after the 75-hour training but within 6 months of hire date. • Demonstrates understanding and ability to complete the necessary documentation within the time limits set forth by the OMHSAS bulletin. • Acquires knowledge or resources in assigned county/counites while maintaining an excellent working relationship with all providers. • Acts as a liaison with other community agencies/groups, funding sources and businesses that relate to the services provided to peers. • After completing the 75-hour Certified Peer Specialist Training, develop a consistent schedule to meet with Peers, complete the documentation as required, and maintain a 70% ratio of billable hours to total hours. Common Expectations: • Attends all meetings with supervisor, staff, and clients as well as trainings and in-services. • Reinforces hope and the potential for recovery to peers and others. • Encourages and provides support for peers to advocate for themselves. • Models coping techniques and self-help strategies. • Completes yearly annual safety education modules in compliance with WellSpan Philhaven policy. • Performs and participates in outcome measurement, performance improvement and customer satisfaction studies designed to measure and improve the quality of services delivered. • Contributes to a safe work environment through knowledge and practice of safe behavioral management practices, fire safety, physical plant safety, safe emergency practices, and universal precautions for bodily fluids • Provides after hours telephone support to enrolled peers as assigned (On-call responsibilities rotated among staff). • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: • High School Diploma or GED Required Work Experience: • Experience in navigating/personal knowledge and experience in the mental health system. Required • 1 year General work/volunteer/credit hour experience. Preferred and • Professional office work experience. Preferred Licenses: • Certified Peer Specialist within 90 days Required Driver's License Statement: Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. Courses and Training: • Must provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985. Upon Hire Required • Peer Support Services training. within 90 days Required Knowledge, Skills, and Abilities: • Excellent human relations and oral/written communication skills. • Knowledge of and ability in the care and support of individuals in a specific age group. • Self-identify as an individual with a mental health diagnosis and who has reached a point in their recovery pathway where they can positively support others in similar situations. Benefits Offered: • Comprehensive health benefits • Retirement savings plan • Paid time off (PTO) • Education assistance • Financial education and support, including DailyPay • Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)