Job Responsibilities • Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations. • Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling. • Maintains clinic cash controls on day-to-day basis. • Works with BOC to update provider schedules and make necessary changes. • Fills in, when necessary, for the purpose of business continuity. • Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies. • Manages inventory of office supplies, including ordering and inventory maintenance. • Maintains confidentiality and expectation of confidentiality among the clerical staff. • Works closely with providers, providing updates when necessary. • Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care. • Works closely with billing and coding services in order to promote efficient revenue cycle services. • Supports clinic operations leader and clinic administration in ongoing initiatives as needed. Experience Minimum Required Preferred/Desired 5 years clerical experience in medical office Education Minimum Required Preferred/Desired High School diploma or equivalent Training Description Minimum Required Preferred/Desired Familiarity with medical coding and medical office operations Special Skills Description Minimum Required Preferred/Desired Licensure Description Minimum Required Preferred/Desired Eligibility to sit for AAPC/CPC examination