Job Summary Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed. Job Responsibilities • Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution. • Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations. • Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization. • Maintains a case management system on all clients contacted by following established program policies and procedures to ensure a continuity of care service. • Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services. • Provides coordination of Critical Stress Incident Management to meet customer needs. • Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization. • Completes assigned goals and responsibilities in support of department and organizational priorities Experience Description Minimum Required - Master’s degree in mental health, counseling, social work, or addiction related field. Preferred/Desired - Mental health education. Education Description Minimum Required - Master's degree in mental health, counseling, social work or addiction related field. Preferred/Desired Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired - Substance Abuse Professional designation. Critical Incident Stress Debriefing certificate. Licensure Description Minimum Required - Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW). Licensure in TN, MS, and/or AR required. Preferred/Desired - Multistate licensure (TN, AR, and MS) preferred.