Job Summary The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality. Essential Functions • Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. • Installs and maintains hospital IT systems, networking equipment, or telecommunications systems. • Assists with troubleshooting software and network based issues. • Moves IS assets and coordinates all equipment moves with other service departments as needed. • Ensures information security by securely disposing of devices with local hard drives. • Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. • Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security. • Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets. • Provides high quality customer service. • Performs other duties as assigned. • Maintains regular and reliable attendance. • Complies with all policies and standards. Qualifications • Associate Degree in computer science, electrical engineering, telecommunications or related field preferred • certification in Certified Electronics Technician (CET) preferred • 0-1 years of experience with hospital information systems preferred Knowledge, Skills and Abilities • Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment. • Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment. • Ability to install and configure various types of software, including network monitoring tools and diagnostics software. • Strong attention to details. • Ability to troubleshoot customer issues. • Ability to work independently and be a team player. • Ability to work in a fast-paced environment. • Excellent customer service skills. • Ability to solve technical problems quickly and efficiently.