Job Summary The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff. Essential Functions • Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs. • Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization. • Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support. • Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care. • Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation. • Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery. • Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services. • Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations. • Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies. • Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported. • Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards. • Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency. • Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed. • Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction. • Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care. • Performs other duties as assigned. • Maintains regular and reliable attendance. • Complies with all policies and standards. Leadership Responsibilities • Supervision and Staff Management • Supervises, trains and oversees departmental staff. • Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. • Assists with and contributes to performance evaluations and goal setting. • Strategic Planning and Financial Oversight • Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. • Monitors expenditures, ensuring cost-effective delivery of services. • May contribute to evaluation and implementation of new technologies to enhance operational efficiency. • May contribute to development of departmental policies, procedures and protocols. • Quality Assurance and Regulatory Compliance • Ensures compliance with all relevant regulatory bodies. • May participate in audits, inspections and accreditation processes as applicable. • Follows established quality control practices to ensure accuracy, consistency and safety. • Collaboration and Communication • Works closely with leadership teams to coordinate and improve service delivery. • Stays up-to-date with industry advancements, new technologies, and regulatory changes. • Staff Responsibilities • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. Qualifications • Associate Degree or higher preferred • 1-2 years of related experience in the profession required • 1-2 years of previous leadership experience preferred Knowledge, Skills and Abilities • Strong leadership, organizational, and communication skills. • Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. • Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. • Communicate effectively with leadership, team members, and stakeholders. • Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. • Problem-solving and critical thinking skills. • In depth knowledge of industry best practices and regulatory compliance (if applicable). • Strong organizational and time management skills. • Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. Licenses and Certifications • RN - Registered Nurse - State Licensure and/or Compact State Licensure required • BLS - Basic Life Support required and • ACLS - Advanced Cardiac Life Support required