Role Purpose Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Key Accountabilities • Assist with scheduling and room assignments to ensure proper coverage. • Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. • Control expenses and minimize waste within all areas of housekeeping. • Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. • Promote teamwork and quality service through daily communication and coordination with other departments. • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. • Report, turn in, and/or log all lost and found items according to established procedures. • May regularly assist with deep cleaning projects. • May assist with other duties as assigned. Requirements High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English. This job requires ability to perform the following: • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds • Frequently standing up and moving about the facility • Frequently handling objects and equipment to maintain the facility • Frequently bending, stooping, and kneeling • Communication skills are utilized a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. • Basic mathematical skills are used occasionally. • May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $19.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees