Role Purpose As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities • You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests. • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example. • Keep your supervisor updated on room service progress and alert them to any repairs needed • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed. • Be organised - keep on top of supplies and amenities and always try to minimise waste. • Reunite items with owners – and log any lost and found property. • Look smart – wear your uniform with pride. • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. • Report, turn in, and/or log all lost and found items according to established procedures. • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. • May regularly assist with deep cleaning projects. • May have turndown duties. • May assist with other duties as assigned. Key Skills & Experiences • It’s a physical role and you’ll be on your feet most of the day, so fitness is important. • Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. • You’ll might need to bend and kneel to complete some activities. • Literacy skills - reading, writing and basic maths skills. • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.