About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, ninth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel. Your day to day: As a Club Lounge Food & Beverage Attendant, you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation. DUTIES AND RESPONSIBILITIES: • Maintain complete knowledge at all times of all hotel features and services, hours of operation. • Maintain complete knowledge and comply with all hotel and departmental policies and procedures. • Set up workstation with necessary supplies; maintain cleanliness throughout shift. • Promote positive guest relations to all individuals approaching the Club Lounge at all times. • Ensure breakfast is setup in a timely manner an according to specifications. • Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime. • Arrange for pastries be brought up to the Lounge in timely manner for teatime. • Prepare proper set up for Happy hour according to departmental standards. • Ensure all guests’ requirements during happy hour, waiting on tables, replenishing of the food served during happy hour. • Complete correct break down of happy hour and proper set up for breakfast for the next day. • Ensure the Club Minibar is always stocked in a timely fashion. • Accommodate all requests for information in a congenial manner. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. • Ensure security of guest room access. • Coordinate amenities with Room Service, ensuring timely delivery. • Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary. • Foster and promote a cooperative working climate, maximizing productivity and employee morale. • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. • Always maintain the coffee machine neat, tidy and ready for use. • Prepare setup table for breakfast for the next day. • The conference room has to be always neat, tidy and ready to be occupied according to company standards. • Document pertinent information in department logbook. • Double check cleanliness of coolers, food rotation & food quality. • Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B. • Inventory of daily transfers from F&B. • Manage inventory and rotate items in the Club cage. • Keep track of what have been received and pending. • Inspect amenity presentation before the amenity is sent out to the VIPs room. • Perform other duties as assigned. What we need from you: Qualifications and Requirements: Minimum: • High school graduate • Previous experience in Food & Beverage, Guest Services. • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone. • Ability to provide legible written communication to a high standard. This job requires ability to perform the following: • Carrying, lifting and/or pushing items weighing in excess of 150+ pounds • Communicating with other people Other: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training • Mathematical skills, including basic math, percentages, and variances are utilized frequently. • Problem solving, reasoning, and organizational abilities are used often. • Ability to communicate in a second language (Spanish or French) is preferred. This position may be required to work nights, weekends, and/or holidays and requires flexible/alternating schedules, due to business needs and groups/events. What we offer: The hourly pay rate for this role is $15.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.