Provide executive leadership and drive organizational growth through strategic initiatives. • Provide leadership to develop performance management culture. • Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures • Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation. • Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans. • Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports. • Attend all Business Reviews and own action plans. • Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end. • Partner with client offshore services organization to implement best practices and align actions to meet client objectives Extensive experience in a senior leadership role within the relevant industry