• Understanding of Insurance Finance and Accounting • Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation • Mailbox management and escalation handling & handling billing enquiries of customers. • Should be able to manage a team and coach them continuously to achieve business goals • To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs. • To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities. • Provide coaching and feedback to team members to enable them to improve their performance. • Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation • Help team in building strong cross training framework along with managing updates of process changes in SOP’s • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Understanding of Insurance Finance and Accounting • Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation • Mailbox management and escalation handling & handling billing enquiries of customers. • Should be able to manage a team and coach them continuously to achieve business goals • To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs. • To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities. • Provide coaching and feedback to team members to enable them to improve their performance. • Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation • Help team in building strong cross training framework along with managing updates of process changes in SOP’s • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance