• Spanish Language Expert • Sound understanding of insurance products • Data mining, Reporting and Analysis. • Database administration/development. • Carry out activities to support the Accounts Receivable cycle and subprocesses. • The role involves calling customers for payments, payment processing, credit notes, write offs, reconciliations and reporting. • Required interact with customers and agree before processing invoices • Resolve all customer queries and requests coming via e-mails /tickets within the agreed SLA • Perform account reconciliation between data from different systems • Maintain exception logs for process related exception as and when they occur for knowledge retention • Provide audit support where required • Prepare reports as per requirements B.COM / M.COM / MBA with Spanish Language Expert