PROFESSIONAL: • Recognize and respect cultural diversity. • Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately. • Respond to communications received within a reasonable time frame. • Project a professional manner and image. • Adhere to ethical principles. • Demonstrate initiative and responsibility. • Work as a team member. • Efficient Time Management. • Prioritize and perform multiple tasks. • Adapt to change, including new hours of operation and methodology. • Attend functional team meetings and mandatory in-service education. • Maintain proper observation and adherence to company policies and procedures. • Interact and probe the insurance representative to get the required status update and have the claim resolved • Ensure Daily Productivity targets are met at the required quality level on the assigned inventory, • Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket, • Review claims that have not been paid by insurance companies, • Check insurance information provided by patient if it is insufficient or unclear, • Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance, • Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information, • Post cash and write off the contractual adjustments accordingly while working on the accounts, • Meeting daily/weekly and monthly targets set for an individual • REQUIRED EDUCATION/EXPERIENCE: Graduate in any stream; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player. YEARS OF EXPERIENCE: • 2-5 Years for A1 Band POSITION RELATIONSHIPS: • Reports directly to the Assistant Manager KNOWLEDGE, SKILLS, AND EXPERIENCE: • Good organizational skills and the ability to multi-task • Ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background. • Establish and maintain effective working relationships with patients, insurance companies, and staff. • Good written and oral communications. • Knowledge and skills in working with computerized billing systems including practice management software and EMR. • Must adhere to all HIPAA guidelines and regulations. • Knowledge of medical insurance and authorization processes. • Some medical terminology and experience working in a healthcare or insurance environment. LEGAL and COMPLIANCE: • Maintain patient and company confidentiality. • Practice within the scope of education, training, and personal capabilities. • Document company documents (hard copy and electronic) accurately. • Use appropriate guidelines for releasing information. • Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA WORKING HOURS: • 40 hours per week as Full-time employee • Shift time: 7:30 PM IST - 4:30 AM IST • Weekends Off TELECOMMUTER/INTERNET REQUIREMENT: • High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above • Must understand and adhere with telecommuter policy • Must have power backup at to mitigate power outage