Job Profile: Operations Associate Email Back-office Processing • Proficient in basic computer navigation and handling systems • Good understanding of email writing and communication • Basic knowledge of MS Excel cut, copy, paste, sort ascending descending • Ability to review customer requests received via email fax • Identify missing information as per SOPs and draft emails to Plan Administrators for clarification • Detail-oriented with focus on accuracy and process adherence • Open to feedback and continuous improvement • Willing to work 100% from office and in night shifts Duties and Responsibilities: • Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines. • Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors. • Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email. • Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy. • Manage daily work queues effectively to meet service level metrics. • Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed. • Process applications across various product lines using multiple systems. Required Knowledge, Skills, Abilities and or Related Experience • Bachelor s degree with basic computer literacy. • Working knowledge of Microsoft Office, especially Outlook and Excel. • Preference for candidates with experience in Life, Health, or Supplemental Insurance. • Ability to navigate and work across multiple systems and applications. • Effective written communication skills in English. • High attention to detail, particularly when processing transactions. • Capability to deliver high-quality results in a fast-paced, high-volume environment.