Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time Handle complex customer queries like level of cover inquiries, payment queries, amendments, customer retention, handling complaints, emergency roadside assistance, motor insurance amendments etc. Graduate. 0-2 year of experience