• Monitor customer accounts to ensure payments are received within agreed terms • Maintain accurate records of customer accounts, credit limits and collection activities • Prepare regular reports on debtor balances, aging analysis and collection performance • Chase overdue invoices via emails and calls and update reports in real time • Liaise with all relevant departments to resolve disputes and discrepancies • Escalate high-risk accounts to management and recommend appropriate action • Prepare cash forecast files based on multiple factors • Need to align with cash application team to ensure correct allocation of cash receipts • Calls with Agency and Client to provide update on debtor report • Meet defined SLAs for timeliness, accuracy and responsiveness Collection and credit control experience bachelor�s / master's degree in finance, economics, business administration, or a related field is required; an MBA 7 - 11 years