Lead, train and mentor staff members, ensuring high levels of engagements and productivity. Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner. Lead, Train, and Mentor Staff: Guide and support staff members to ensure high levels of engagement and productivity. Provide training and mentorship to help them develop their skills and perform effectively. Monitor Client Service: Ensure excellent client service is consistently provided. Address escalated client issues promptly and resolve them in a timely manner to maintain client satisfaction. Bachelor Degree / Postgraduate Degree 3 - 7 Years