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Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Nagpur

Kotak Mahindra Bank · kotak.com
NagpurOn-siteLead / Manager
Apply on Kotak Mahindra Bank’s site

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The job in short

Managing consumer durables hardship assistance unit.

ComplianceLegal

Details

Found
27 d ago · posted 2026-09-28
Location as listed
Nagpur, Maharashtra, India
Role
Credit / Risk / Compliance
Source
The company’s own careers site

Full description

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.Collections Management: Monitor and maintain collection efficiency across assigned portfolios. Ensure timely follow-ups and resolution of delinquent accounts. Analyze collection trends and implement corrective actions. Repossession & Recovery: Manage repossession activities in coordination with repossession agents. Oversee the sale of repossessed assets to maximize recovery. Ensure compliance with legal and regulatory requirements during repossession. Agency & Field Coordination: Liaise with external collection agencies and field executives. Provide training and guidance to the collections team. Conduct field visits when necessary to support recovery efforts. Legal & Compliance: Coordinate with legal teams for initiating and following up on legal actions. Ensure all documentation and processes are in line with bank policies and regulatory norms.

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