This role is pivotal in aligning the team’s efforts with organizational objectives while ensuring they have the tools and resources needed for success. Key Responsibilities: • Team Leadership: • Provide guidance and support to the Sales Manager, Assistant Sales Manager, and Inside Sales Staff. • Set clear objectives and monitor team performance against KPIs. • Foster a culture of collaboration, accountability, and professional development. • Strategic Oversight: • Develop and implement regional sales strategies aligned with corporate goals. • Monitor market trends and identify growth opportunities. • Provide insights and feedback to upper management for strategic planning. • Oversee and ensure compliance with all operational workflows. • Conduct regular audits of booking, quoting, and customer service activities. • Resolve high-level customer or operational escalations. • Equipment Oversight: • Ensure all staff have the necessary hardware (e.g., laptops, monitors, cell phones) and software tools. • Coordinate with IT for procurement, upgrades, and troubleshooting. • Maintain an inventory of equipment and ensure compliance with company policies regarding usage. • Cross-Divisional Collaboration: • Act as the primary liaison between the regional team and other departments (e.g., Route Management, IT, Accounting, Operations, HR). • Work closely with the Sales Manager to address performance gaps and operational challenges. • Performance Reporting: • Compile monthly performance reports highlighting sales, customer service metrics, and operational efficiency. • Present recommendations to optimize team output and customer satisfaction. • What success looks like in the role: • Team KPI achievement rates. • Market growth within Area 1. • Efficiency in resolving escalations. • Uptime and functionality of staff equipment Essential Requirements for the Position: • Bachelor's degree in Business Administration, Sales, Marketing, Aviation, Logistics, or a related field is an advantage.Minimum 5 years of leadership • Experience in sales, commercial operations, air cargo, airline operations, or a related industry. • Strong leadership and decision-making capabilities. • Strong knowledge of sales management principles, customer relationship management, and operational processes. • Excellent analytical skills with the ability to interpret data, identify trends, and support strategic decision-making. • Experience developing and implementing sales strategies and performance improvement initiatives. • Strong organizational, planning, and multitasking skills with the ability to manage competing priorities. • Experience managing customer escalations and complex operational challenges. • Proficiency in Microsoft Office applications and familiarity with CRM and cargo management systems. • Excellent communication, presentation, stakeholder management, and interpersonal skills. Working Conditions: • Full-time position • The position is based in Houston, Texas. • Occasional travel may be required within the assigned territory and for company meetings or business development activities. • The position requires flexibility to support business needs across multiple locations and time zones. • Regular office presence is expected, with availability to address operational or customer matters as required. • The position holder must remain accessible through appropriate communication channels during business travel and critical operational situations.