Key Responsibilities • Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement. • Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention. • Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives. • Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks. • Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory. • Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts. • Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution. • Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service. • Coach team members through performance feedback, training, career development, and succession planning. • Identify opportunities to improve processes, leverage technology, and increase team efficiency. • Support hiring, onboarding, and development of future sales talent. • Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence. • Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning. • Perform additional leadership responsibilities as assigned. Qualifications • Bachelor's degree in Business or related field preferred. • 5+ years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment. • Prior leadership experience preferred. • Demonstrated ability to coach, influence, and develop employees. • Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability. • Excellent communication and relationship-building skills. • Ability to analyze data and make sound business decisions. • Strong organizational and problem-solving skills. • Proficient with Microsoft Office and ERP systems (AS400 experience preferred). • Ability to travel occasionally as needed. Preferred Characteristics • Customer-focused leader with a continuous improvement mindset. • Strong collaborator who builds partnerships across departments. • Comfortable balancing strategic thinking with day-to-day execution. • Demonstrated ability to lead through change. • Interested in long-term business growth and developing future talent. SAMSA #LI-OP1