What to Expect in the Role • Ensure that each customer receives outstanding customer service by providing a friendly environment, maintaining outstanding standards, solid product knowledge and all other components of Customer Service. • Responsible for the hiring and training of staff. • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Maintain adherence to all Company policies and procedures. • Handle questions or complaints and offers solutions. • Ensure that shipments are delivered in a timely manner. Track and trace the process. • Maintain store-level compliance with Company standards of safety, security, facility maintenance, postings/notifications and other administrative duties through regular store management and staff meetings, store walk-through and audits, etc. • Comparison shop and report results; share information with Region Manager and make appropriate price adjustments. • Review department/store trends and recommend and initiate changes for maximizing goals and objectives. • Train and develop assistant manager in all aspects of the business; direct and monitor training and development for all store personnel. • Ensure that inventory is handled, stored and processed to minimize loss or damage. • Ensure maintenance, cleaning and store appearance is up the company standards. • What We Will Be Needing From You: • Ability to work a full-time schedule including weekends and holidays. • Ability to work the hours necessary to open and/or close the store. • Ability to process information/merchandise through in house system and POS register system. • Retail management experience preferred. • Strong interpersonal, communication, organization and follow-through skills. • Ability to respond to common inquiries or complaints from customers or management. • Basic math ability is required. (Add, subtract, multiply, divide). • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area. • Excellent observation and analytical abilities. • Ability to make the staff work as a team by portraying good leadership qualities. • Excellent presence of mind and ability to make quick decisions. • Ability to handle stress. • Excellent troubleshooting capabilities. • Bachelor’s degree or equivalent experience with High school diploma or general education degree (GED).