Responsibilities: 1. Business Development • Promote and sell shaped refractories such as MgO-C bricks and AMC bricks. • Promote and sell unshaped refractories including basic gunning mass, castables, DVM for tundish, and concreting materials. • Participate in RFQs, technical discussions, and customer trials to support business growth. 2. Application & Performance Monitoring • Monitor refractory performance in steel and hot metal ladles (metal zone, slag zone, bottom). • Oversee applications in EOF/EAF/BOF vessels. • Evaluate tundish working lining performance (DVM, spray mass, castable). • Support torpedo ladle and RH degasser refractory applications. • Conduct post-mortem analysis and implement life improvement initiatives. • Track consumption trends (kg/ton) and recommend optimization strategies. 3. Trial Management & Technical Support • Plan, execute, and monitor refractory trials at customer sites. • Coordinate installation activities including brick lining, gunning, casting, and dry-out processes. • Troubleshoot operational and application issue and provide corrective actions. 4. Customer Relationship & Coordination • Develop and maintain strong relationships with steel melting shop (SMS) operations, refractory maintenance, and procurement teams. • Act as a single point of contact between customers and internal technical/manufacturing teams. • Provide regular technical reports, performance reviews, and feedback to customers. 5. Documentation & Reporting • Prepare detailed trial reports, performance evaluations, and technical presentations. • Maintain data on lining life, refractory consumption, and cost per ton of steel. • Support marketing and sales teams with case studies and technical insights. Profile/Competencies: Essential: • Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical). • 5–6 years of experience in steel refractory technical sales or application roles. • Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms. • Hands-on experience in gunning, casting, and brick lining supervision. • Good understanding of steelmaking processes (Ladle, EOF, EAF/BOF, Tundish, RH, Torpedo). • Ability to analyse refractory wear patterns and recommend solutions. • Strong communication and technical presentation skills. • Proficiency in MS Excel and reporting tools. Preferred: • Prior on-site experience in integrated steel plants. • Experience in handling customer trials and performance optimization projects. • Exposure to cost optimization and refractory consumption reduction initiatives. • Familiarity with data analysis and reporting systems.