Key Responsibilities: Technical Sales & Business Development: • Promote and sell shaped refractories such as: • MgO-C Bricks • AMC Bricks • Promote and sell unshaped refractories such as: • Basic gunning mass • Castables and DVM for tundish • Shotcreting materials • Participate in RFQs and trials. Application & Performance Monitoring: • Hands-on monitoring of refractory performance in: • Ladles (metal zone, slag zone, bottom) • EAF/BOF vessels • Tundish working lining (DVM, castable) • Torpedo and RH degasser applications • Conduct post-mortem analysis and life improvement studies. • Track consumption patterns (kg/ton) and suggest optimization. Trial Management & Technical Support • Plan, execute, and monitor refractory trials at customer sites. • Coordinate with plant operations during installation, gunning, casting, and dry-out. • Troubleshoot application issues and recommend corrective actions. Customer Relationship & Coordination • Develop strong relationships with SMS operations, refractory maintenance, and purchase teams. • Act as a single point of contact between customer and plant/technical team. • Provide regular technical reports and performance feedback. Documentation & Reporting • Prepare trial reports, performance reports, and technical presentations. • Maintain data on lining life, consumption, and cost per ton steel. • Support marketing team with case studies and technical inputs. Required Skills & Competencies: • Strong knowledge of SMS refractory practices and failure mechanisms. • Practical experience in gunning, casting, and brick lining supervision. • Understanding of steelmaking processes (Ladle, EAF/BOF, Tundish, RH, Torpedo). • Ability to interpret refractory wear patterns and recommend solutions. • Good communication and presentation skills for technical discussions. • Proficiency in MS Excel and reporting tools. Qualification & Experience: • Diploma / B.E. / B. Tech in Ceramic / Metallurgy / Mechanical Engineering. • 8 to 10 years of experience in steel refractory technical sales or application. Prior site experience in steel plants is mandatory.